Client testimonials are very much important for an online business because it is something that helps you earn the trust and credibility of your customers upon you. Online testimonials and reviews can be either positive or negative. It is the attitude of a business to take on feedback that matters a lot for you and your customers. Irrespective of the review, your acknowledgment of the feedback should be courteous and polite. Whatever size and type of your business, your Google reviews can be helpful for attracting and converting customers.

Negative reviews must also be considered a great possibility to show users that your profile is a real one but too many of those negative reviews can be a risk to your growth. It can obstruct your ranking growth in the search results. If you have so many negative reviews and are worried about how to remove those from Google, learn about a lot of things.

How to respond to negative reviews?

1. Don’t freak out seeing many negative reviews else you might make some silly mistakes that lead you to regret them later. Don’t react to the reviews immediately. Start by addressing the reviews by reading them properly and realizing the cause behind them and relaxing for a while before doing anything.
2. Once you feel calm, identify the review and classify the reviews as real or fake.
3. Even if a review is fake, you need to give a response to it. You can even report the review and mark it with a flag marking one of the suitable options explaining the cause. When you see a review is real, make sure to respond politely, explaining the scenario and offering a solution.
4. When Google is not allowing you to flag the review, you can write a convincing response to the review.

When your customers are not happy with any of your services or products, they can share their feedback as a negative review on the profiles and it is common getting negative reviews these days. Acknowledging the negative reviews shows that you value your customers. There are often times when a genuine response can help your business to remove a negative review from the customer’s end. It is imperative to understand what Google reviews are and why are they important.

If you want to have a positive reputation and be at the top of SERP, get in touch with a review removal company as soon as possible.